Frequently Asked Questions

Do you offer move-out/move-in cleaning services?

Yes, Evie’s Cleaners provides professional move-out and move-in cleaning services to ensure your home is thoroughly cleaned and ready for its next occupants.

Important Policy:

• Empty Space Requirement: All move-out and move-in cleanings must be scheduled for homes that are completely empty prior to the appointment. This allows our team to perform a detailed and efficient cleaning.
• Additional Charges: If there are excessive items, personal belongings, or furniture remaining in the home during the scheduled cleaning, an additional $250 service charge will apply to cover the extra time and labor required.

Our move-out and move-in cleanings include deep cleaning of all rooms, baseboards, inside cabinets, and appliances to meet the highest standards of cleanliness. Please contact us with any questions or to schedule your service.

Evie’s Cleaners Maintenance Cleaning Policy

At Evie’s Cleaners, we strive to provide a seamless and reliable cleaning experience for all our clients. Please review our maintenance cleaning policy below:

1. Prepaid Appointments:
   • All maintenance cleaning appointments are prepaid to secure your upcoming scheduled service.
2. Rescheduling Policy:
   • Appointments must be rescheduled with at least 48 hours’ notice to avoid cancellation fees or disruptions.
3. Cancellation Limit:
   • We allow up to two cancellations per year for recurring maintenance cleaning services.
   • After the second cancellation, recurring cleanings will be discontinued.
   • To restart recurring services, a deep cleaning must be completed first.

These policies help us maintain high service standards and ensure availability for all our clients. If you have any questions or need assistance, please feel free to contact us at 914-506-5700 or visit www.eviescleaners.com.

 

Our expert maids are available in Westchester, NYC, Queens, Brooklyn and the Bronx. We are expanding our team and the area we cover every day so if you are not sure try booking online or call us. We’ll confirm in seconds.

If you’re online, simply select the service you want and click the Book Online button to get personalized pricing, schedule an appointment in real-time based on our actual availability, and receive a confirmation. It only takes 60 seconds. Use your smartphone, computer, or tablet. Or call us!

That’s entirely up to you! If you’ve got other things to do, just let us know how we can get access to your home. Some customers provide a garage or door code, others leave a hidden key outside. Let us know when you book online or when you call-in your request. Whatever works for you will work for us! Just let us know what method you’re most comfortable with.

We come equipped with everything we need to make your home or commercial facility sparkle.
But if you’d prefer that we use your cleaning products, just let us know when you book online or by phone.

When you book online or call us, you can select to receive a text message or email before each scheduled service. We typically send reminders one day and two hours before each cleaning appointment.

Rescheduling or cancelling is one click away. Or simply call us or email us and we’ll update your booking. It just takes a few seconds and we’ll send you an updated booking confirmation. Our email service reminders can include a Reschedule and/or Cancel button which allows you to instantly reschedule or cancel your booking within pre-established periods prior to each service.

Yes, and you’ll save when you do. For each of our services you can select and schedule either recurring appointments or purchase pre-paid bundles and save instantly. Check out our home cleaning savings on our Live Pricing & Real-Time Booking Pages.